AI receptionist · Dental
An AI receptionist for dental clinics that knows when to stop talking
Your front desk is checking someone in while the phone rings. It answers calmly, takes the details and leaves the clinical questions to you.
An AI receptionist answers your clinic line when the front desk is with a patient or the office is closed. It answers the questions you have given it answers for, such as hours, direct billing and the new patient exam, takes a name and number, and texts your team the details. It never gives clinical advice. Droom’s is $449 a month with no setup fee, with 300 answered minutes, appointment reminders, Google review requests and a five-page website included.
The nervous caller
Many people put off the dentist, and some put off the phone call about the dentist. When they finally ring, often in the evening, a voicemail greeting is easy to hang up on. The receptionist answers, asks what they need, and tells them what happens next in your words, such as the front desk calling in the morning to find a time. A caller who hears that has a reason to wait.
It can also say the things you want a nervous patient to hear, in your words. “Tell us you are nervous when you book and we will take it slowly” is the kind of line you can give it.
No clinical advice, ever
A caller with a swollen jaw or a broken tooth may ask what to do. The receptionist does not diagnose, does not suggest medication and does not tell anyone whether something can wait. It takes their details, marks the call as urgent in the text to your team, and says what you have told it to say, such as directing them to emergency care when the clinic is closed. Clinical judgement stays with your dentists.
Fewer empty chairs
A booked appointment gets a reminder the day before and that morning, in wording you approve first. The morning after a visit, the patient gets a text with your Google review link.
The receptionist does not connect to your practice software. It takes the details and your front desk books the appointment. A link into software you already run is a separate build, quoted in writing on top.
Recorded calls and privacy
If calls are recorded, Canadian privacy rules apply. The Office of the Privacy Commissioner of Canada says a business recording customer calls must tell the caller, say what the recording is for and ask for consent. Reminder texts are commercial messages under Canada’s anti-spam law, and each one records its consent basis and carries a working unsubscribe.
What $449 a month covers
The phone answered at every hour with 300 answered minutes a month, roughly a hundred calls, and 50 cents a minute past that. Missed calls texted back within seconds. Appointment reminders and review requests. A five-page website with the assistant on it, yours free after twelve months paid or $1,000 earlier. No setup fee of any amount, month to month. It does not chase invoices or text old patients to win them back.
If your patients expect a person on every call and your desk already reaches every one, keep it that way.
Questions people ask before they hire
Will the AI receptionist give patients medical advice?
No. It does not diagnose, suggest medication or tell anyone whether a problem can wait. It takes the details, flags urgent calls to your team, and says only what you have told it to say.
Can it book straight into our scheduling software?
Not as part of the $449 plan. It takes the patient’s details and your front desk books them. A link into software you already run is quoted in writing as a separate build.
Does it send appointment reminders?
Yes, the day before and that morning, in wording you approve first.
What about recording calls?
If calls are recorded, the caller must be told it is recorded and why, and asked for consent, as the Privacy Commissioner of Canada sets out.
Call it as a nervous patient would
Ring 778-504-7535 at any hour and Donna, Droom’s own AI receptionist, answers. Hear how she handles a hesitant caller before you trust one with yours.
Last updated 2026-08-31