AI receptionist · Heating & cooling
An AI receptionist for HVAC companies, built for the first cold night
The first cold snap fills your phone with no-heat calls. It answers every one, at every hour, and texts you each job.
An AI receptionist answers your heating and cooling line when your techs and your office are busy. It takes the name, number and address, asks whether the furnace is out or just noisy, answers the questions you have given it answers for, and texts you the details. Droom’s is $449 a month with no setup fee: the phone answered at every hour with 300 answered minutes a month, missed-call texts, follow-up on quotes, appointment reminders, Google review requests and a five-page website.
Two callers, two kinds of call
A heating company hears from two people. One has no heat tonight and wants to know when someone can come. The other owns a fifteen-year-old furnace and is weighing a heat pump. The first call is urgent and short. The second is long and full of questions.
The receptionist handles both. For the no-heat call it takes the address and tells the caller what you told it to say about timing, in plain words like “same day for no-heat calls” if that is true for you. For the upgrade caller it answers what you have put on the sheet and takes the details for a quote visit.
When the season turns
Heating fills the phone in winter and cooling does in a heat wave, and both arrive at once, usually on the worst day. Picture a Monday in a cold snap: thirty calls before noon, two techs out, and the office line ringing through to voicemail. The receptionist takes every one of those calls in turn and texts you each job.
300 answered minutes a month is roughly a hundred calls. A hard week in January can go past that, and the extra is 50 cents a minute. You hear about it before you get near the limit, so the bill does not surprise you.
Rebate questions, answered carefully
Heat pump callers ask about rebates. The receptionist answers with what you give it and nothing more. If you have not given it a rebate amount, it does not invent one; it takes their details and says you will go through it on the visit.
The follow-up after the visit
- Installation quotes get a nudge on day three and day seven. A homeowner comparing three companies often goes quiet, and a polite text brings them back.
- Booked visits get a reminder the day before and that morning, so the tech is not standing at a locked door.
- The morning after a repair, the customer gets your Google review link. The no-heat call is decided in the map results, and reviews count there.
The price, and where it stops
$449 a month, no setup fee of any amount, month to month. It includes a five-page website with the assistant on it, yours free after twelve months paid or $1,000 to take earlier. It does not chase invoices, draft quotes from a voice note or text old customers to win them back. If a dispatcher already picks up every call at every hour, you do not need it.
Questions people ask before they hire
Can an AI receptionist take no-heat calls overnight?
Yes. It answers at every hour, takes the address and what is wrong, and texts you the job. What it promises about timing is whatever you tell it to say.
What happens if a cold snap uses up the minutes?
The plan includes 300 answered minutes a month. Past that it is 50 cents a minute, and you are told before you get near the limit.
Will it tell callers what rebate they get?
Only what you have given it. Without a figure from you, it takes their details and leaves the rebate to your visit.
Does it work on our existing number?
Yes. It is set up in four days on your real number and calendar.
Call it like a family with no heat
Ring 778-504-7535 at any hour and Donna, Droom’s own AI receptionist, answers. Tell her the furnace is out and see what she asks.
Last updated 2026-08-31